Customer Support

Ordering

You can browse categories and topics, or search for a title or subject. When you find a title you like, select it by clicking the Add to Cart icon. When you’re ready to check out, click the shopping bag icon in the upper right corner, or click “Cart” in the main menu. Once you’re satisfied with what’s in your cart, click the “Checkout” button. Next, follow the step by step checkout process.

Creating an account is required to complete your order. This improves security, speeds subsequent orders and allows you to monitor and download invoices. You can click on “Account” in the upper right corner, then provide your email address and a password to create your account, or you will have an option to create an account upon checkout by entering a password (your email address will be your username).

To become a wholesale vendor, fill out the wholesale vendor application under the “Account” menu. You will also be asked to download and fill out a PDF credit application (PDF fillable form).

When you checkout, you will need to enter your name, billing and shipping addresses and payment information. If you’ve created an account, this information will be saved for future purchases.

Email Confirmations

You will typically receive 2 or possibly 3 emails referencing your order. The first will confirm that your web order has been received. The second will confirm that the order has cleared final processing and is shipping. Depending on when you order, this email could take anywhere from a few minutes to a day or two. You may also receive a third email from the credit card processing company confirming your charge.

Order Processing

Orders placed in the evening hours will be processed the following morning, and orders placed on Friday afternoon will get processed the following Monday.

Returns and Exchanges

Your satisfaction is guaranteed–but missing items must be reported and/or unwanted items must be returned within 30 days. Restocking fees may apply.  Contact us by e-mail or by phone (1-800-325-2511) for information about the proper return procedures.

Sales Tax

We are required to collect and remit state sales tax from the following states.

  • Indiana
  • Kentucky
  • Illinois

Please note that the above listed states require us to collect and remit taxes on combined shipping and handling charges as well as on merchandise.

Elf-Help Wholesale requires that you create an account to place orders. This improves site security. Dismiss